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Customer satisfactions surveys and market research have become integral to the quality management of any company. They can also provide insights into your products and services that could potentially revolutionise the way you do business.

So why not organise a survey in-house? Mercia Sales and Marketing has found that using an independent, third party has three distinct advantages:

	It increases the amount of replies
	The responses are more honest and revealing
	The findings are analysed and reported without bias or prejudice

Mercia Sales and Marketing can conduct your customer satisfaction surveys and market research in two ways:

	Using your own formulated criteria and questions and acting as an independent, third party telemarketing company that will report findings without analysis
	Developing, confirming and conducting the research from creation to completion, based on a set client brief

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